Frequently Asked Questions
Live Events Are Back! 2021 Registration is Open!
How Do I register for Los Muertos 5k?
You can register online at www.active.com. or on this website. Just click on the city you wish to register for.
How do I edit or confirm my registration information?
You can view your registration and edit it HERE.
OPTIONAL PRE-RACE PACKET PICK UP
2021 Details TBA
What do I need to bring with me to pick up my race packet?
For Packet Pick Up, you must present the confirmation email and one form of acceptable photo ID. Your confirmation email is sent to you when you register. You can also log into: https://myevents.active.com/login.jsf to reprint your confirmation information.
If you are picking up a packet for a friend or family member, be sure to have a photo of their ID on your phone or a hard copy along with their confirmation email. Their online registration waiver must also be signed!
Looking for the UNO Carrera de Los Muertos in Chicago?
If you are looking to register for the UNO Race of the Dead – click here: http://unoraceofthedead.org.
THE RACE & COURSE
Can I transfer my registration to another event or person?
You can transfer your race registration to another event (Virtual or to another city), category, or person for a $6.00 processing fee until October 17th. No changes can be made to your registration after October 17. Click here to update your registration status.
What health and safety protocols will be in place?
Health and safety measures on event weekend will be based on the current guidelines from public health officials. We will be posting additional information as it becomes available. If the event is canceled due to an uprise in COVID cases all race entries will be converted to a virtual event. No refunds.
Can I still purchase merchandise after I registered?
You may purchase race merchandise until October 27th. Click here to add merchandise to your order. You may also purchase on event day, if available.
Can I walk or do I have to run the entire distance?
You can walk, run, moon walk or skip. Just come out and have some fun with us!
Is the run timed?
Yes, all registered runners will receive a timed bib to wear on race day.
Are there age/division awards?
YES! The top 3 in each age division will receive awards. In order to qualify for the age group division awards you must purchase a timing chip.
Are strollers allowed on the course?
YES! Los Muertos 5k and Dia de los Muertos is all about family.
Are dogs allowed on the course?
NO! While we love pets, we ask everyone to leave their animal family members at home.
Are there restrooms at the event?
YES! There are plenty of restrooms located at the start and finish areas at each event.
Is there a place to put my belongings while I race?
No. Please keep your belongings with your, at home or in the car.
Can I ride my scooter, skateboard or bike?
NO. For safety reasons, please keep these items off the course.
Can I volunteer?
YES! Please contact us at 310.821.7898 or send an email to [email protected]!
What if I registered and have suddenly changed my mind or I’m unable to attend the race, can I get a refund?
Unfortunately, a Los Muertos 5k race entry is non-refundable and there are no refunds for canceled entries. We do not authorize refunds at any time, NO EXCEPTIONS.
If you are unable to attend the event and/or do not show up for the event, your entry spot and race items will be released and sold to event day registrants. Included registration items such as medals, t-shirts, and hats will not be mailed to participants who do not participate in the event they signed up for.
Race Conduct – We will not tolerate any inappropriate behavior to any of our volunteers or staff. If you have a complaint please direct these to Brennan Lindner at [email protected] Failure to follow this guideline will result in disqualification from the event and possibly being banned from future events. Seriously. We’re all out here for some fun, so let’s have some!
Natural Disaster Policy – If an Act of God/Terrorism/Community Disaster occurs, what happens?
1. We make decisions based on safety first.
2. The municipality will also make a decision.
3. Race courses and race date will be altered as seen fit by race management and City departments.
4. Athletes in a postponed race will be transferred to the rescheduled date at no charge.
5. Generic Events cannot accept the risk of a disaster for everyone. Each athlete needs to accept the risk of his or her entry fee. There will be NO REFUNDS. The money you paid is spent developing that race.
Why? We do not save any money if the race is postponed or you choose not run. We have paid for every supply and service needed for that race. We pay for all race supplies or services associated with that race, regardless of the outcome. These include paying for permits, our staff, offices, administration costs all year. It’s not ideal, and nobody likes wasting money, but we unfortunately cannot predict what will happen on race day.
Can I cancel my registration and get a refund?
A Los Muertos 5k/10k race entry is non-refundable and there are no refunds for canceled entries. We do not authorize refunds at any time.
I made a mistake entering my mailing address, t-shirt size or registration information. How do I correct it?
You can update your registration details at myevents.active.com.
Who should I contact if I’m interested in being a Los Muertos 5k/10k sponsor or partner?
I still have more questions.
Please email us at [email protected] if you have any further questions.